Entry-Level Technical Support Specialist for SaaS Products

NLnest.com

Amsterdam (1011) Full time 1w ago

€ 14,71 – € 16,00

/hour

Entry level

Experience

Positions

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Description

Our SaaS company based in Amsterdam is recruiting an Entry-Level Technical Support Specialist to help provide user support for our cloud applications. The role is a great opportunity to start a career in IT service and customer care.

You will handle customer inquiries via chat and email, troubleshoot basic software issues, escalate complex problems, and contribute to knowledge base documentation.

The position requires presence onsite in a friendly office environment with training provided. We focus on professional development and internal career paths.

We offer an entry-level competitive salary, team bonuses, and opportunities for promotion within the company.

Requirements

• Basic IT knowledge and customer service skills
• Good English written and verbal communication
• Problem-solving mindset with patience
• Willingness to learn technical software aspects
• Ability to work under pressure and handle multiple requests
• Team-oriented attitude
• EU work authorization

Benefits

• Hourly wage from 14.71 up to 16.00 euro
• Comprehensive initial training program
• Performance bonuses and incentives
• Modern and accessible office location in Amsterdam
• Supportive team atmosphere

Interested in this position?

Apply now - it only takes a few minutes.

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About the company

NLnest.com

Amsterdam

NLnest connects European workers with verified Dutch employers across the Netherlands. We provide full support including housing, transport, and Dutch employment contracts.