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EL Senior Customer Service Manager for Furniture Retail Operations in Nijmegen
NLnest.comDescription
Our Nijmegen furniture company is hiring a senior customer service manager to oversee client relations and service delivery in-store and post-sale. We operate a large retail showroom offering stylish and durable home furniture.
The role includes developing customer service protocols, training front-line staff, handling escalated customer issues, ensuring excellent delivery experiences, and coordinating with sales and logistics departments to enhance client satisfaction.
This managerial position is full-time onsite, with standard retail hours and occasional extended shifts during promotions. You will lead a motivated team committed to high-quality customer care.
We provide a premium hourly wage, performance bonuses, leadership training, and a professional work environment consistent with Dutch labor practices.
Requirements
• Excellent English communication skills
• Strong problem-solving and conflict resolution
• Experience in retail furniture sector preferred
• Capability to manage and motivate teams
• Willingness to work retail hours including weekends
• Work authorization in the EU
Benefits
• Leadership development programs
• Employee discounts on products
• Supportive work culture
• Standard Dutch employment benefits
Interested in this position?
Apply now - it only takes a few minutes.
About the company
NLnest.com
AmsterdamNLnest connects European workers with verified Dutch employers across the Netherlands. We provide full support including housing, transport, and Dutch employment contracts.
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