Mid-Level Customer Service Representative for Electronics Retailer

A well-known electronics retail chain in Rotterdam is recruiting a mid-level customer service representative. Our focus is delivering a seamless customer journey from product research to after-sales support.

Your tasks include answering customer questions both in person and by phone, troubleshooting product issues, processing returns and exchanges, and collaborating closely with the sales team to resolve concerns.

Working conditions involve standing and desk work within a large retail space, regular contact with customers, and shift work that may include evenings and Saturdays. The company maintains a safe and inclusive workplace environment.

We provide a salary above minimum wage, ongoing communication and product training, a clear career path, and a positive team culture focused on customer satisfaction.