Entry Level Technical Support Specialist for SaaS Provider in Amersfoort

NLnest.com

Amersfoort (3811) Full time 1w ago

€ 14,71 – € 15,80

/hour

Entry level

Experience

Positions

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Description

A SaaS provider based in Amersfoort seeks an entry level Technical Support Specialist to assist customers with software usage and troubleshooting.

Responsibilities include answering support tickets, guiding customers through product features, escalating bugs to development, and documenting solutions for knowledge base articles.

The role is full-time, Monday to Friday, 9:00 to 17:30, onsite in a friendly office. The company values customer satisfaction and continuous skill development.

We provide a competitive salary, comprehensive product training, and a team-oriented work environment focused on growth.

Requirements

• Basic understanding of software applications
• Good communication and customer service skills
• Proficient in English
• Problem-solving attitude and patience
• Ability to work full-time onsite in Amersfoort
• Willing to learn and grow within the support team
• Team player with strong organizational skills

Benefits

• Hourly wage from EUR 14.71 to 15.80
• Product and customer support training
• Friendly, collaborative team
• Modern office environment
• Opportunities for career advancement

Interested in this position?

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About the company

NLnest.com

Amsterdam

NLnest connects European workers with verified Dutch employers across the Netherlands. We provide full support including housing, transport, and Dutch employment contracts.