Study Operations Moderator

LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale, and agility required by the enterprise. Our global expertise spans over 145 countries and more than 1,000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with a presence in the United States, UK, Egypt, India, Turkey, and Australia. The company serves customers in North America, Europe, Asia Pacific, and the Middle East. Role OverviewWe are hiring Study Operations Moderators to support an on‑site, in‑person conversational data collection program. This role is based on-site at a designated recording facility and is not a remote or hybrid position. This is a fixed‑term, full‑time position aligned to a project timeline, with an expected end date currently around June, subject to project needs and local contractual terms.This is a hands‑on, operational role for tech‑savvy, independent individuals who are comfortable working with audio equipment, following detailed protocols, and solving problems in real time. Study Operations Moderators are responsible for owning the quality of the data they capture, while also supporting participant outreach and broader operational needs as required.The role combines study moderation, quality assurance (QA), and participant outreach support, working closely with project management, operations, and recruiting teams.Key ResponsibilitiesStudy Moderation & On-Site OperationsModerate in person study sessions between two participants, ensuring adherence to defined protocols and study requirementsSet up, operate, and troubleshoot recording hardware and software, including microphones, audio interfaces, and recording toolsEnsure accurate handling of files, including correct file naming, storage, and documentationMaintain clean, organized workspaces and ensure proper care of equipmentQuality Assurance (QA)Own the quality of audio recordings captured during study sessions, including real time monitoring and basic quality checksIdentify, troubleshoot, and resolve quality issues during recording (e.g., audio clarity, channel separation, file integrity)Take corrective action when issues arise and clearly document any unresolved problemsSupport review of recorded data to confirm it meets defined technical and quality standardsParticipant Outreach & Recruiting SupportSupport participant outreach efforts during non-moderation time to help ensure a steady pipeline of qualified participantsAssist the recruiting team by sharing ideas and recommendations on where and how to reach target participant populations (e.g., channels, platforms, communities, posting locations)Communicate with participants to confirm availability, eligibility, and logistics as neededProvide feedback to the recruiting team based on on-site experience and participant interactionsAdditional Operational SupportDocument process improvements, edge cases, and operational learningsSupport additional project related activities as needed, including but not limited to process validation, documentation, and general operational support, depending on project needs and workloadWorking Time, Breaks, and SchedulingWorking hours, schedules, rest periods, and meal breaks will be assigned and managed in accordance with local