NLnest


The Dutch job market is extremely competitive right now. Candidates with a complete profile are contacted first by 500+ recruitment agencies.
€ 14,71 – € 16,00 //hour
NL

Part-Time English Customer Service Representative for Retail Support

NLnest.com
€ 14,71 – € 16,00
/hour
Entry level
Experience
4
Positions

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Description

We are a dynamic retail support center located in Tilburg, focused on providing excellent customer experiences to English-speaking clients across Europe. Join our friendly team where your role will be pivotal in supporting customers regarding product inquiries, order tracking, and returns management.

Your daily responsibilities include answering customer emails and calls in English, resolving order and delivery issues efficiently, updating customer accounts, and collaborating with warehouse teams to ensure timely deliveries. You will use our CRM system to log interactions and feedback for continuous service improvement.

Working conditions include part-time shifts up to 24 hours weekly in a well-lit modern office environment. We offer flexible scheduling options including afternoon and early evening shifts, with supportive colleagues and regular training sessions for skill development.

We offer a competitive hourly wage between 14.71 and 16.00 euros, paid holidays, performance bonuses, and professional growth opportunities within our company.

Requirements

• Fluent English communication skills (written and spoken)
• Basic customer service experience preferred but not required
• Ability to multitask and remain calm under pressure
• Proficiency with computers and basic CRM tools
• Availability for 15-24 hours per week, including some afternoons and evenings
• Positive attitude and team player mindset
• Legal eligibility to work in the Netherlands

Benefits

• Hourly wage up to 16.00 euros
• Flexible working hours
• Paid holidays and statutory leave
• Training and development sessions
• Friendly and supportive team environment

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About the company

NLnest.com

Amsterdam

NLnest connects European workers with verified Dutch employers across the Netherlands. We provide full support including housing, transport, and Dutch employment contracts.